Cancellation and Refund Policy

1. Since all orders are customized as per the customer’s requirement and are perishable in nature, refund on any cancellation is not possible on the same day.

2. It is required that 1-day prior notice of cancellation be given for photo cakes and 2-days prior notice be given for Large or Special Fondant Cakes. Refund charges of 10% per order shall be applicable.

3. Cancellation of Order shall be mailed by the customer at cakeexpress.in@gmail.com with the Subject : “ Cancellation Request” and specifying in the mail :

I- Order ID
ii Reasons for Cancellation

4. ThemeCake.in will issue a refund to the same card/account/medium through which you have made the payment incase of cancellation

5. All refunds shall be made within the period of 7-10 banking days from the date of cancellation.

6. It is entirely up to ThemeCake.in’s discretion, to change, cancel, refund or otherwise offer any other option to the customer.

FAQ About Return and Refunds.

Q. What customers are required to do for return?

Ans. All cakes and flowers are perishable item in nature so no returns accepted after delivery.

 

Q. What customers are required to do for refund?

Ans. It is required that 1-day prior notice of cancellation be given for photo cakes and 2-days prior notice be given for Large or Special Fondant Cakes. Refund charges of 10% per order shall be applicable. There is no refunds for same day delivery or once order processed on scheduled delivery date.

Q. Under what circumstances you offer returns and refunds?

Ans. We do not offer returns but we offer cancelation. Customer can cancel his/her order 2day prior to scheduled delivery date and can get 90% percent of his paid amount.

Q. When customers can expect a refund?

Ans. It can take 7-10 banking days to credit refund in his/her payment medium like credit card/ UPI/ NetBanking.